Refund and Returns Policy

1. Return & Replacement Eligibility

Because agricultural seeds are biologically sensitive inputs susceptible to humidity, light, and temperature fluctuations, we maintain a dedicated return window:

• Return Request Window: Replacement or return claims must be initiated within 7 days of parcel delivery.
• Condition of Returned Seed Pouches: The product must remain unadulterated, unwashed, and in its original foil packaging with intact batch numbers, lot numbers, barcodes, and holograms.
• Transit Damage or Tampered Packages: If your consignment arrives visibly torn, opened, or compromised by moisture during transit, photograph the package and reject delivery, or notify us within 24–48 hours of receipt.

2. Non-Returnable & Non-Refundable Items

Returns cannot be accepted under the following circumstances:

• Seed pouches whose inner tamper-evident foil seal or heat-sealed zip has been completely torn away or lost.
• Seeds that have undergone slurry chemical treatment, dressing, priming, or mixing with sand, ash, or bio-fungicides post-delivery.
• Poor emergence or germination failures resulting from unfavorable field conditions, improper sowing depth, soil salinity, drought, flooding, excessive weedicide residue, or extreme temperature fluctuations beyond agronomic recommendations.
• Products reported past the 7-day delivery threshold.

3. Processing Timelines & Modes of Refund

Once your return parcel arrives at our registered dispatch facility in Bargarh, Odisha, our quality inspection desk verifies the batch code and physical seal integrity.

4. Order Cancellation Policy

• Before Dispatch: You may cancel an order anytime before it leaves our Bargarh central warehouse. 100% of the prepaid amount will be refunded immediately without deduction.
• After Dispatch: If cancellation is requested after courier/transport dispatch, outward and return logistics costs may be deducted from the final refund balance.

5. How to Initiate a Return or Replacement

To register a claim smoothly, contact our customer desk with the following details:

• Your Order Number / Invoice copy
• 2–3 clear photographs showing the outer parcel condition and batch lot number printed on the seed pouch
• Reason for claim (e.g., transit puncture, incorrect variety received)

Official Contact Channel: Send these details to info@dhauliseeds.in or directly via our dedicated WhatsApp desk.